FAQ's

FREQUENTLY ASKED QUESTIONS

Why choose the patented Moor Line®?

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The Covered cap and device keeps the line in a safe and neat place, out of the elements and free from algae.

How do I install Moor Line®?

A template is included with the product for a perfect cut for the flush mount installation. Either a jigsaw or a reciprocating saw would be ideal. This type of reciprocating saw blade is essential for a perfect cut. Furthermore, Lowe's and Home depot sell a 6" hole saw for the flush mount installation as well.  The retractable mooring system may be installed on any PVC, composite, aluminum, or wood decking. The Moor Line can also be installed on round pilings as well as 2.5 x 2.5 inch galvanized steel posts. 

What length and weight of boat Moor Line can hold?

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36 feet or 11 meters and under is a suggested length of boat for Moor Line® with a 1/2" or 12.71 mm diameter line. Moor Line is also rated to hold a dry weight of 16,000 lbs and under,

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What are Moor Line's specs and dimensions?

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What is Moor Line made out of?

The device is mainly 6061-T6 aluminum that is anodized to prevent rust and corrosion. The other parts such as the screws, latch, bearings, and spring are 304 and 316 stainless steel. 

How do I change out the mooring line?

Changing out the boat docking line is simple. Pull the existing mooring line completely out and lock the spool into place with the set screw directly above the spring housing. From there, unscrew the rope attachment and install the new line. Lastly, unscrew the set screw to release the line back into the canister. (See Instructions)

 

Can Moor Line® be used in salt water applications?

Absolutely, Moor Line® is made from 6061-T6 Aluminum with an anodized coating that is an industry standard to prevent corrosion and rust in salt water applications.

 

With what type of line does the retractable mooring device come with?

Moor Line comes with a 1/2 inch, double braided nylon line that is "end whipped" at the base of the splice for extra support. The 10 foot line has a snap hook and an eye at the end of the line for easy mooring.

 

May I use my own mooring line?

Yes.  If you want to install a larger or smaller line made from different material, that is fine. Just make sure the line can extend all the way without exceeding the spring's elasticity. If the mooring line seizes when you pull it out with line still on the spool, then you have exceeded the spring's elasticity; which would require an adjustment.

Is there a warranty?

There is a 2 year warranty on Moor Line®, contingent on the device being used only for mooring boats in the specified weight and length classification. Infinite Creations® LLC will also replace parts for free 2 year after the original date of purchase. Infinite Creations LLC will allow returns for a full refund within 30 days after the date of purchase, contingent on the product being unused.

 

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers
We use the following carriers to deliver our orders:
UPS

USPS

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information

How To Return An Item?

Your item must be in its original unused condition to be returned. You must return the item within 30 days of your purchase.

1. Please email infinite_creations@yahoo.com to request a refund and we will assign you a tracking label..


Return policy
Merchandise that has been altered will not be accepted for return or exchange.

Exchanges
If your items are in new condition, you may exchange your items for a different model.