Frequently Asked Questions
How do I install Moor Line®?
A template is included with the product for a perfect cut for the flush mount installation. Either a jigsaw or a reciprocating saw would be ideal. This type of reciprocating saw blade is essential for a perfect cut. Furthermore, Lowe's and Home depot sell a 6" hole saw for the flush mount installation as well. The retractable mooring system may be installed in PVC, composite, aluminum, or wood decking. The Moor Line can also be installed on round pilings as well as 2.5 x 2.5 inch galvanized steel posts.
What size boat can Moor Line® hold?
Strength Test Summary:
-1 Moor Line device and line will hold a max tensile strength of 26.74 KN(kilonewtons), which is equal to 6011.39 lbs or 2726.72 kgs.
-2 moor line devices will hold a max tensile strength of 12022.78 lbs or 5453.44 kgs.
-3 moor line devices will hold a max tensile strength of 18,034.17 lbs or 8189.16 kgs.
-4 moor line devices will hold a max tensile strength of 24,045.56 lbs or 10,906.88 kgs.
36 feet or 11 meters and under is a suggested length of boat for Moor Line® with a 1/2" or 12.71 mm diameter line.
What is Moor Line made out of?
The device is mainly 6061-T6 aluminum that is anodized to prevent rust and corrosion. The other parts such as the screws, latch, bearings, and spring are 304 and 316 stainless steel.
How do I change out the mooring line?
Changing out the boat docking line is simple. Pull the existing mooring line completely out and lock the spool into place with the set screw. From there, unscrew the rope attachment and install the new line. Lastly, unscrew the set screw to release the line back into the canister. (See Instructions)
Can Moor Line® be used in salt water applications?
Moor Line® can be used in fresh or salt water. It has stainless steel and aluminum that is coated to prevent corrosion and rust.
With what type of line does the retractable mooring device come?
Moor Line comes with a 1/2 inch white, double braided, nylon rope that is "end whipped" at the base of the splice for extra support. The 10 foot line has a snap hook and an eye at the end for easy mooring.
May I use my own mooring line?
Yes. If you want to install a larger or smaller line made from different material, that is fine. Just make sure the line can extend all the way without exceeding the spring's elasticity. If the mooring line seizes when you pull it out with line still on the spool, then you have exceeded the spring's elasticity and the line needs to be shortened.
Is there a warranty?
There is a 2 year warranty on Moor Line®, contingent on the device being used only for mooring boats in the specified weight and length classification. Infinite Creations® LLC will also replace parts for free 2 year after the original date of purchase. Infinite Creations LLC will allow returns for a full refund within 30 days after the date of purchase, contingent on the product being unused.
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information
How To Return An Item?
Your item must be in its original unused condition to be returned. You must return the item within 30 days of your purchase.
1. Please email email@example.com to request a refund and we will assign you a tracking label..
Merchandise that has been altered will not be accepted for return or exchange.
If your items are in new condition, you may exchange your items for a different model.