FAQ's

 

How do I install Moor Line®?

A template is included with the product for a perfect cut. Either a jig saw or reciprocating saw would be ideal. This type of reciprocating saw blade is essential for a perfect cut. Lowe's and Home depot sell a 6" hole saw as well if you would like to choose this installation method.  The retractable mooring system may be installed in PVC, composite, aluminum, wood decking. The Moor Line can also be installed on round pilings as well as 2.5 x 2.5 inch square tubing. 

 
What size boat can Moor Line support?

Anywhere from 40 feet and below or 10,000 pounds dry and below.

What is Moor Line made out of?
The device is mainly T6-6061 Aluminum that is anodized to prevent rust and corrosion. The other parts such as the screws, latch, bearings, and spring are stainless steel. 

How do I change out the mooring line?

Changing out the boat docking rope is simple. Pull the existing mooring line completely out and lock the spool into place with the set screw. From there, unscrew the rope attachment and install the new rope. lastly, unscrew the set screw to release the rope back into the canister. (See Instructions)

 

Can Moor Line® be used in salt water applications?

Moor Line® can be used in fresh or salt water. It has stainless steel and aluminum that is coated to prevent corrosion and rust.

 

With what type of line does the retractable mooring device come?

Moor Line comes with a 1/2 inch white, double braided, nylon rope that is "end whipped" at the base of the splice for extra support. The 10 foot line has a snap hook and an eye at the end for easy mooring.

 

May I use my own mooring line?

Yes.  If you want to install a larger or smaller line made from different material, that is fine. Just make sure the line can extend all the way without exceeding the spring's elasticity.

 

Is there a warranty?

There is a 1 year warranty on Moor Line®, contingent on the device being used only for mooring boats in the specified weight and length class. Infinite Creations® LLC will also replace parts for free 1 year after the original date of purchase. Infinite Creations LLC will allow returns for a full refund within 30 days after the date of purchase, contingent on the product being unused.

 

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers
We use the following carriers to deliver our orders:
UPS

USPS

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information

How To Return An Item?

Your item must be in its original unused condition to be returned. You must return the item within 30 days of your purchase.

1. Please email infinite_creations@yahoo.com to request a refund and we will assign you a tracking label..


Return policy
Merchandise that has been altered will not be accepted for return or exchange.

Exchanges
If your items are in new condition, you may exchange your items for a different model.

Frequently Asked Questions

 

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infinite_creations@yahoo.com | 501-690-3255 | Little Rock, AR

 

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